PRODUCT & QUALITY
What type of hair do you use?
We use 100% ethically sourced, cuticle-intact human hair. The cuticles are aligned in the same direction to minimize tangling, maintain softness, and extend longevity.
How long do Scarlett Hair extensions last?
With proper care and professional installation, our extensions typically last 12+ months and can be reused for multiple move-ups.
Will the extensions damage my natural hair?
No. When installed by a licensed professional using recommended methods, our Secret Weft™ is designed to protect your natural hair integrity.
Can I heat style the hair?
Yes. You can curl, straighten, and style your extensions just like your natural hair. Always use a heat protectant to maintain longevity.
INSTALLATION
How many bundles do I need for a full head?
Most clients require:2–3 half bundles for a full head1 bundle for added volume Final quantity depends on desired fullness and length.
Can I cut the weft?
Yes. Our Secret Weft™ is designed to be cut without unraveling or excessive shedding.
Can I install this myself?
We strongly recommend installation by a licensed stylist to ensure proper placement, comfort, and longevity.
COLOR & MATCHING
How do I choose the right shade?
You can use our Color Match Guide, Consult with a licensed stylist or Contact our support team for assistance. Lighting can affect how color appears, so we recommend natural lighting when comparing shades.
SHIPPING & DELIVERY
How long does shipping take?
Orders are processed and shipped with tracking on the same day as you order. Delivery time depends on your location and selected shipping method selected. *Products on back order can take 2-4 weeks to arrive.
Do you offer international shipping?
Yes. Shipping rates and timelines vary by country and will be calculated at checkout.
How is the hair packaged?
Each order is securely packed in protective, luxury packaging to ensure it arrives in perfect condition.
Still Have a Question?
Our support team is here to help. Contact us for personalized assistance